Unfortunately, it is very often when problems that you maybe experiencing with OCR processing are results of malfunctioning printer drivers. Here are several steps to determine whether the source of the issue is the SimpleIndex application, the driver interface provided by our vendor, or the Kodak scanner driver. If you have a few minutes and can perform these tests and send the diagnostic logs that would be much appreciated. But one of us can remote in and help out after the break if you would rather do it that way.
ISIS Driver Tests:
To conduct this test, please download this test application:
https://www.scanstore.com/downloads/ScanTest.zip
Unzip them to c:\Temp\ScanTest
Technically you can put them anywhere but my command line sample will assume they are in that folder.
First, I would like you to run the ISISDemo.exe which is the demo app from our ISIS driver vendor. If it is able to quickly load the driver interface, then the issue is something in SimpleIndex that I should be able to fix myself. If this application also takes a long time to load, then the issue is something that must be resolved by the vendor.
Next, please run the following command line from a command prompt:
c:\Temp\ScanTest\ScanProcess.exe Test “c:\Temp\ScanTest\Test.pdf” Test -szl
This will display the ISIS driver settings interface and should replicate the driver delay, and generate a log file called Test.pdf.log in the ScanTest folder. Please send me that log.
