Contact our Support Department
If you have any questions or inquired any issues with Simple Software products feel free to contact Our friendly, knowledgeable, 100% US-based support department. It is available during the evaluation period and for those customers who have purchased the Annual Maintenance option. Please refer to Simple Software Maintenance Agreement for more information.
- You can Email any questions at Support@SimpleIndex.com. (Please attach any sample image files that are relevant to your problem when e-mailing support.)
- Use our web chat to instantly connect with an expert.
- Call our Main Office at (865) 637-8986 option 2
- Use the form on your Right to have our support department contact you at your convenience.
COVID 19 Update.
As COVID-19 has been declared a pandemic, we have reviewed our existing plans and operations to ensure we are prepared to continue operations and not just respond to a disaster. Employees are equipped to work remotely and our phone systems and operational infrastructure will continue as usual. Calls placed to our support organization will be routed to the appropriate individuals regardless of where they are physically located, and our professional services team will continue business-as-usual, as they are accustomed to working remotely. Similarly, our sales, marketing and back office staff are all equipped to work remotely, so our vendors and clients should have a seamless experience.
We are confident in our ability to deliver the quality support you expect from SimpleSoftware. As the COVID-19 situation continues to evolve, we’ll be here to help. Please reach out to your SimpleSoftware contact if there is anything we can do to support you.
Look for answers on our Website
Decades of experience are assembled and turned into thoughtful and easy to use pages with helpful information.
- The University of Simple Software may have a short video guide to answer your question.
- Check the Knowledge Base below to find answers to common questions, or pretty specific questions.