Support
Contact our Support Department
If you have any questions or inquired any issues with Simple Software products feel free to contact Our friendly, knowledgeable, 100% US-based support department. It is available during the evaluation period and for those customers who have purchased the Annual Maintenance option. Please refer to Simple Software Maintenance Agreement for more information.
- You can Email any questions at Support@SimpleIndex.com. (Please attach any sample image files that are relevant to your problem when e-mailing support.)
- Use our web chat to instantly connect with an expert.
- Call our Main Office at (865) 637-8986 option 2
- Use the form on your Right to have our support department contact you at your convenience.
Look for answers on our Website
Decades of experience are assembled and turned into thoughtful and easy to use pages with helpful information.
- The Simple Software Wiki has the complete documentation for all our products.
- The University of Simple Software may have a short video guide to answer your question.
- Check the Knowledge Base below to find answers to common questions, or pretty specific questions.
Simple Software Knowledge Base
- Can I split TIFF or PDF files based on barcodes as a separator and also name the file with the barcode value?
- How can I delete the barcode or blank page cover/separator sheet that I don't need to save?
- How can I use barcodes or blank pages as Document Separators.
- How do I purchase, register and activate Simple Software products?
- How much do Simple Software products cost?
- How to activate any Add-on or Upgrade to SimpleIndex?
- How to activate SimpleCoverSheet?
- Is there a manual or other documentation?
- Autonumber Increment Value
- Can I split TIFF or PDF files based on barcodes as a separator and also name the file with the barcode value?
- Can SimpleIndex read bar codes from existing PDF files?
- How can I delete the barcode or blank page cover/separator sheet that I don't need to save?
- How can I use barcodes or blank pages as Document Separators.
- I cannot recognize PDF417 or QR Code bar codes. What does "Advanced "Only" mean?
- Is there a way to just use part of a bar code or OCR value? For example, extract "50" from the value "124450"
- Regular Expression (RegEx) - Syntax or Type
Database & Retrieval
- Access Database Connection String
- How do I connect to an existing Access database?
- How do I connect to an SQL Server database?
- How do I delete an image and it's database entry?
- How do I export index data to a database?
- How do I use the Media Wizard to create searchable DVDs or thumb drives?
- How do you configure full text searching in Retrieval mode?
- How do you configure the Autofill feature?
Document Classification
- Can SimpleIndex create searchable PDF Image+Text files with hidden text?
- Can the original image filename be used as part of the output filename?
- Connect SimpleIndex to FTP Site
- Disable StopFile
- Do Not Combine Pages to 1 Bookmark
- Exclude Index Field from Index Log
- Export Issues and Missing Images after Export
- How can I configure SimpleIndex to perform bates stamping or page numbering for my images?
Fixes for Common Problems
Import
- Can SimpleIndex read bar codes from existing PDF files?
- Can the original image filename be used as part of the output filename?
- Check and Repair All PDF Files
- Connect SimpleIndex to FTP Site
- Continue with Post Process Command Line if Input Folder is Empty
- Disable StopFile
- FastImport to Disable Automatic Processing During Import
- How do I limit the number of files pulled from the input folder?
Indexing & UI
- Acrobat PDF files will not display in SimpleIndex, and when I exit the program it crashes.
- Are installation and training options available for SimpleIndex?
- Autonumber Increment Value
- Can I change the default folder that is displayed when opening job files?
- Can I prevent users from changing the Job Options?
- Can the original image filename be used as part of the output filename?
- Can the values of 2 or more fields be combined in a single field?
- Can you skip to a specific page or file within a batch?
Licensing & Installation
- Are installation and training options available for SimpleIndex?
- Can I change the default folder that is displayed when opening job files?
- Can I prevent users from changing the Job Options?
- Can OCR text be saved to Office, Text, HTML or other formats?
- Do you have sample jobs that I can run?
- How are Simple Software products licensed?
- How do I burn a CD or DVD of images from SimpleIndex, and have my users be able to view them? Is that functionality available from a full SimpleIndex license or do I need to buy additional software?
- How do I purchase, register and activate Simple Software products?
LoanStacker
OCR
- Autonumber Increment Value
- Can OCR text be saved to Office, Text, HTML or other formats?
- Can SimpleIndex create searchable PDF Image+Text files with hidden text?
- Change the Dictionary Separator Value
- Change the OCR Font or Type
- How can I improve recognition rates for my OCR fields?
- How do you configure full text searching in Retrieval mode?
- How do you configure OCR to read index information from MS Office or PDF documents?
Office pdf Text Processing
- Can I split a PDF based on bookmark values?
- Can SimpleIndex create searchable PDF Image+Text files with hidden text?
- Can SimpleIndex read bar codes from existing PDF files?
- Change the Dictionary Separator Value
- Check and Repair All PDF Files
- Do Not Combine Pages to 1 Bookmark
- How do you configure OCR to read index information from MS Office or PDF documents?
- Is it possible to search for and retrieve documents with Windows desktop search?
Required Documents Auditing
- Articles coming soon
Server
SharePoint Integration
TWAIN & ISIS Scanning
- Can I scan with a Kofax Adrenaline based scanner interface?
- How can I change from letter to legal size documents?
- How do I automatically delete blank pages from duplex documents?
- I finished scanning and found a page that did not get scanned or was scanned incorrectly. How can I correct this?
- I have a scanner with Virtual ReScan (VRS) that is not scanning properly. How do I solve this issue?
- What is Document Imaging?
- What scanners are compatible with SimpleIndex? How do I find a list?
- What scanners does SimpleIndex work with?
- Can SimpleQB be used to scan in receipts and invoices which are then matched to the files kept in the QuickBooks System?
- Does SimpleQB access or modify my QuickBooks database in any way?
- How do I purchase, register and activate Simple Software products?
- How much do Simple Software products cost?
- How to activate any Add-on or Upgrade to SimpleIndex?
- How to activate SimpleQB?
- Is there a manual or other documentation?
- SimpleQB - QuickBooks Company File Warning
- Crash During Image Display with Embedded SimpleView
- How do I purchase, register and activate Simple Software products?
- How much do Simple Software products cost?
- How to activate any Add-on or Upgrade to SimpleIndex?
- How to activate SimpleView?
- Is there a manual or other documentation?
- Large Documents (>500 pages) are Slow to Process
- Viewer Reset for SimpleIndex