Support
Contact our Support Department
If you have any questions or inquired any issues with Simple Software products feel free to contact Our friendly, knowledgeable, 100% US-based support department. It is available during the evaluation period and for those customers who have purchased the Annual Maintenance option. Please refer to Simple Software Maintenance Agreement for more information.
- You can Email any questions at Support@SimpleIndex.com. (Please attach any sample image files that are relevant to your problem when e-mailing support.)
- Use our web chat to instantly connect with an expert.
- Call our Main Office at (865) 637-8986 option 2
- Use the form on your Right to have our support department contact you at your convenience.
Look for answers on our Website
Decades of experience are assembled and turned into thoughtful and easy to use pages with helpful information.
- The Simple Software Wiki has the complete documentation for all our products.
- The University of Simple Software may have a short video guide to answer your question.
- Check the Knowledge Base below to find answers to common questions, or pretty specific questions.
Simple Software Knowledge Base
SimpleCoversheet
- Can I split TIFF or PDF files based on barcodes as a separator and also name the file with the barcode value?
- How can I delete the barcode or blank page cover/separator sheet that I don't need to save?
- How can I use barcodes or blank pages as Document Separators.
- How do I purchase, register and activate Simple Software products?
- How much do Simple Software products cost?
- How to activate any Add-on or Upgrade to SimpleIndex?
- How to activate SimpleCoverSheet?
- Is there a manual or other documentation?
- SimpleCoversheet Window Not Visible
SimpleExport
SimpleIndex
- Autonumber Increment Value
- Can I split TIFF or PDF files based on barcodes as a separator and also name the file with the barcode value?
- Can SimpleIndex read bar codes from existing PDF files?
- How can I delete the barcode or blank page cover/separator sheet that I don't need to save?
- How can I use barcodes or blank pages as Document Separators.
- I cannot recognize PDF417 or QR Code bar codes. What does "Advanced "Only" mean?
- Is there a way to just use part of a bar code or OCR value? For example, extract "50" from the value "124450"
- Regular Expression (RegEx) - Syntax or Type
- Some pages in my documents have unwanted barcodes that are being read. How can I exclude these from recognition?
- Turn On Replacement Characters for Barcodes
- What are some other terms for Bar Code Scanning Software?
- Why are my barcodes not being recognized properly?
- Will SimpleIndex read multiple barcodes on a page and save the value to the appropriate index field?
Database & Retrieval
- Access Database Connection String
- How do I connect to an existing Access database?
- How do I connect to an SQL Server database?
- How do I delete an image and it's database entry?
- How do I export index data to a database?
- How do I use the Media Wizard to create searchable DVDs or thumb drives?
- How do you configure full text searching in Retrieval mode?
- How do you configure the Autofill feature?
- How do you create searchable CDs or DVDs that you can distribute royalty-free?
- I have a scanner/copier that creates PDF and TIFF files and saves them to my file server. Can I use SimpleIndex to create a searchable CD/DVD from these files?
- I know nothing about databases. Can I still use the database and Retrieval Mode features?
- Is it possible to have the scanned image itself added to a database and not just the image path?
- Is it possible to restrict user access to certain documents in Retrieval Mode?
- Is it possible to search for and retrieve documents with Windows desktop search?
- Is the document Search/Retrieval and View functions available in SimpleIndex or available only with the SimpleSearch add-on module?
- Multiple Sort Fields on Search
- Oracle database is slow to respond
- Using alternate database schemas
- What is "Match & Attach" mode?
- What is Document Imaging?
- When exporting to a database, I get the error "Multi-step operation generated errors"
- When I click Media Wizard, an error comes up saying "Installer Not detected in C:\Program Files\SimpleIndex\CDFiles\setup.exe" How do I fix this?
- Will your SimpleQB allow me to scan in old invoices or bank statements directly into QuickBooks?
Document Classification
- Can SimpleIndex create searchable PDF Image+Text files with hidden text?
- Can the original image filename be used as part of the output filename?
- Connect SimpleIndex to FTP Site
- Disable StopFile
- Do Not Combine Pages to 1 Bookmark
- Exclude Index Field from Index Log
- Export Issues and Missing Images after Export
- How can I configure SimpleIndex to perform bates stamping or page numbering for my images?
- How do I configure the output folder and file naming scheme?
- How do I export index data to a database?
- How do I use the Media Wizard to create searchable DVDs or thumb drives?
- InstaDocs for SAGE Integration
- Is it possible to have the scanned image itself added to a database and not just the image path?
- Is it possible to search for and retrieve documents with Windows desktop search?
- Keep Pages in Original Order when Bookmarking
- MISSING file move with multiple files
- SimpleIndex creates output files with upper case file extensions but we use an UNIX-based fileserver which requires lower case file extensions. How can i change the output file extension from upper case to lower case (e.g. from .PDF to .pdf)?
- What is "Match & Attach" mode?
- When I use an Autonumber with single-page files, only the page number is shown in the filename and not the Autonumber.
- Why does the word "MISSING" show up in filenames and index fields when the field is blank?
Fixes for Common Problems
- Advanced Custom Settings
- Change the OCR Font or Type
- Check and Repair All PDF Files
- Command Line Sample
- Crash During Image Display with Embedded SimpleView
- Create Unique Batch Name
- Disable StopFile
- Enable Post-Process when Input Folder is Empty
- Error in Scanning Batch 743
- Fixes for Service not Correctly Running
- I accidentally clicked something and now I can't see my image in SimpleIndex. What did I do and how can I fix it?
- Index With Non-Latin Character Sets
- Max List Size
- Overlap of SimpleView Viewer in SimpleIndex Display
- Process Monitor/ProcMon Instructions
- Sharing Violation - Anti-Virus
- Sort Lists Error - HexUniControl Module
- Stop Autorun When Double Clicking Configuration
- Stop/Turn Off Image Deletion when Blank is Recognized
- TIF File Not Opening After Save with SimpleIndex
- Troubleshooting SharePoint Permissions Issues
- Viewer Reset for SimpleIndex
- Workstation Activation in the Concurrent Serial Number Field
Import
- Can SimpleIndex read bar codes from existing PDF files?
- Can the original image filename be used as part of the output filename?
- Check and Repair All PDF Files
- Connect SimpleIndex to FTP Site
- Continue with Post Process Command Line if Input Folder is Empty
- Disable StopFile
- FastImport to Disable Automatic Processing During Import
- How do I limit the number of files pulled from the input folder?
- How do you select what types of files to process?
- I have a scanner/copier that creates PDF and TIFF files and saves them to my file server. Can I use SimpleIndex to create a searchable CD/DVD from these files?
- Is there a way to save the images when a batch is canceled?
- Stop/Turn Off Image Deletion when Blank is Recognized
Indexing & UI
- Acrobat PDF files will not display in SimpleIndex, and when I exit the program it crashes.
- Are installation and training options available for SimpleIndex?
- Autonumber Increment Value
- Can I change the default folder that is displayed when opening job files?
- Can I prevent users from changing the Job Options?
- Can the original image filename be used as part of the output filename?
- Can the values of 2 or more fields be combined in a single field?
- Can you skip to a specific page or file within a batch?
- Change the Font Size of Index Fields
- Exclude Index Field from Index Log
- Forward Blank Index Fields
- How do you configure a field to select from a list of possible values?
- How do you configure the Autofill feature?
- I accidentally clicked something and now I can't see my image in SimpleIndex. What did I do and how can I fix it?
- I finished scanning and found a page that did not get scanned or was scanned incorrectly. How can I correct this?
- If it possible for index values to be keyed twice to ensure accuracy (double-key verification)?
- In the middle of a batch that was scanned our computer is receiving an error, from that point to the end of the batch it's not saved. Is this a SimpleIndex problem or windows?
- Index With Non-Latin Character Sets
- Is there a manual or other documentation?
- Is there a way to save the images when a batch is canceled?
- Large Documents (>500 pages) are Slow to Process
- Max List Size
- MISSING file move with multiple files
- Overlap of SimpleView Viewer in SimpleIndex Display
- Regular Expression (RegEx) - Syntax or Type
- Skip to Blank Index on Save Index
- Stop Autorun When Double Clicking Configuration
- Turn Off Prompts and Pop Ups on Job Configurations
- Viewer Reset for SimpleIndex
- When I move to another page and move back, the information I typed is lost. What is happening?
- Why are the Image File Name, Mouse Action and/or Save Index buttons are not visible on the main window?
- Why does the word "MISSING" show up in filenames and index fields when the field is blank?
Licensing & Installation
- Are installation and training options available for SimpleIndex?
- Can I change the default folder that is displayed when opening job files?
- Can I prevent users from changing the Job Options?
- Can OCR text be saved to Office, Text, HTML or other formats?
- Do you have sample jobs that I can run?
- How are Simple Software products licensed?
- How do I burn a CD or DVD of images from SimpleIndex, and have my users be able to view them? Is that functionality available from a full SimpleIndex license or do I need to buy additional software?
- How do I purchase, register and activate Simple Software products?
- How do i setup Simpleindex to use a Database table field as a list file when the table is not the same as the table i am using on the Database Tab.
- How do I transfer an existing SimpleIndex license to another computer?
- How much do Simple Software products cost?
- How to activate any Add-on or Upgrade to SimpleIndex?
- How to activate SimpleCoverSheet?
- How to activate SimpleExport?
- How to activate SimpleQB?
- How to activate SimpleView?
- I cannot recognize PDF417 or QR Code bar codes. What does "Advanced "Only" mean?
- Is SimpleIndex for Windows only? I'm a Mac user.
- Is the document Search/Retrieval and View functions available in SimpleIndex or available only with the SimpleSearch add-on module?
- Is there a manual or other documentation?
- Language Pack for Standard/Tesseract OCR
- Languages Supported in SimpleSoftware OCR Engines
- My demo expired and I am not through evaluating. Can I extend the trial period?
- On what versions of Windows does SimpleIndex run?
- SimpleIndex License Server URL
- Start up issues with SimpleIndex
- What are SimpleIndex Specifications?
- Workstation Activation in the Concurrent Serial Number Field
LoanStacker
OCR
- Autonumber Increment Value
- Can OCR text be saved to Office, Text, HTML or other formats?
- Can SimpleIndex create searchable PDF Image+Text files with hidden text?
- Change the Dictionary Separator Value
- Change the OCR Font or Type
- How can I improve recognition rates for my OCR fields?
- How do you configure full text searching in Retrieval mode?
- How do you configure OCR to read index information from MS Office or PDF documents?
- How do you train the OCR engine for better accuracy?
- I'm using full page OCR. The information is all appearing in the txt file but it is losing format about half way through. Data to the right is ending up at the end of the txt doc. Can this be fixed?
- If I have a form which is filled manually by hand, can SimpleIndex read the data from it?
- Is there a way to just use part of a bar code or OCR value? For example, extract "50" from the value "124450"
- Language Pack for Standard/Tesseract OCR
- Languages Supported in SimpleSoftware OCR Engines
- Regular Expression (RegEx) - Syntax or Type
- What is Document Imaging?
Office pdf Text Processing
- Can I split a PDF based on bookmark values?
- Can SimpleIndex create searchable PDF Image+Text files with hidden text?
- Can SimpleIndex read bar codes from existing PDF files?
- Change the Dictionary Separator Value
- Check and Repair All PDF Files
- Do Not Combine Pages to 1 Bookmark
- How do you configure OCR to read index information from MS Office or PDF documents?
- Is it possible to search for and retrieve documents with Windows desktop search?
- Is there a way to just use part of a bar code or OCR value? For example, extract "50" from the value "124450"
- Keep Pages in Original Order when Bookmarking
- Regular Expression (RegEx) - Syntax or Type
Required Documents Auditing
- Articles coming soon
Server
SharePoint Integration
TWAIN & ISIS Scanning
- Can I scan with a Kofax Adrenaline based scanner interface?
- How can I change from letter to legal size documents?
- How do I automatically delete blank pages from duplex documents?
- I finished scanning and found a page that did not get scanned or was scanned incorrectly. How can I correct this?
- I have a scanner with Virtual ReScan (VRS) that is not scanning properly. How do I solve this issue?
- What is Document Imaging?
- What scanners are compatible with SimpleIndex? How do I find a list?
- What scanners does SimpleIndex work with?
- Can SimpleQB be used to scan in receipts and invoices which are then matched to the files kept in the QuickBooks System?
- Does SimpleQB access or modify my QuickBooks database in any way?
- How do I purchase, register and activate Simple Software products?
- How much do Simple Software products cost?
- How to activate any Add-on or Upgrade to SimpleIndex?
- How to activate SimpleQB?
- Is there a manual or other documentation?
- SimpleQB - QuickBooks Company File Warning
- Will your SimpleQB allow me to scan in old invoices or bank statements directly into QuickBooks?
SimpleSend
- Crash During Image Display with Embedded SimpleView
- How do I purchase, register and activate Simple Software products?
- How much do Simple Software products cost?
- How to activate any Add-on or Upgrade to SimpleIndex?
- How to activate SimpleView?
- Is there a manual or other documentation?
- Large Documents (>500 pages) are Slow to Process
- Viewer Reset for SimpleIndex
- What is the point of SimpleQC?