Add-ons such as ISIS scanning, Server Processing and ClearImage barcode recognition are features of your SimpleIndex license key. How you start using one depends on how it was bought. The License Check page shows what any key includes.
Added to a license you already own
If you entered your existing license key at checkout, the add-on was added to that key and there is no new key to enter. On each computer that uses that key:
- Open SimpleIndex.
- Open the Help menu and choose Activate/Transfer License. This makes SimpleIndex check your license with our server right away.
- Close the window and restart SimpleIndex. The add-on is now available.
Some earlier releases of version 12 do not check right away and pick the add-on up within a few days instead; installing the latest release makes it immediate.
Bought together with a new SimpleIndex license
The add-on is already on the new license’s key. Activate that key as usual, following the License Activation Instructions. If you bought the add-on for fewer computers than you licensed, your order email lists two keys: one for the computers with the add-on and one for the rest. Use the matching key on each computer.
Received as a separate add-on key
An add-on bought on its own, without a license key entered at checkout, comes as a key of its own. SimpleIndex runs on one license key per computer, so if the add-on is meant for a license you already own, contact us with both keys and we will move the add-on onto your license.
Upgrading to a new version
Upgrading from an earlier version to SimpleIndex 12 is covered by current annual maintenance. See the Annual Maintenance & Upgrade Policy, and contact us before upgrading an activated computer.
If activation does not work, call our support staff at +1 (865) 637-8986 option 2, or email support@simpleindex.com. The Wiki Documentation has the complete Licensing & Activation reference.
