Fixes for the most problems you may encounter with SimpleIndex
Disable StopFile
Monday, 29 July 2019
Please refer to the Wiki Documentation for the complete File Input Settings reference. If you have many different users running SimpleIndex on different computers saving to the same Output folder, the STOPFILE from one can cause another user to not be able to export to the folder while the original user is outputting to the folder. In this case
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Create Unique Batch Name
Monday, 29 July 2019
Please refer to the Wiki Documentation for the complete Batch Processing Stages reference. SimpleIndex creates a Batch ID each time you run a SimpleIndex Job Configuration, which creates a new batch. The Batch ID is the Date and Time that the batch was started. EX. 2020-01-23@145419 In this example 2020 is the Year, 01 is the Month, 23 is
Change the OCR Font or Type
Monday, 29 July 2019
Please refer to the Wiki Documentation for the complete OCR Options reference. This is used to changed the default OCR recognition font or type from the default, which is “To Be Detected”. This can be used to look for a specific type of OCR font and is especially useful for recognizing things like Dotmatrix, OCR A and OCR B.
Advanced Custom Settings
Monday, 29 July 2019
Please refer to the Wiki Documentation for the complete Advanced Settings reference. The following options have been provided to address specific processing scenarios. Since these are infrequently used, they are set via the registry instead of adding them to the configuration settings. These settings are global and will affect all users and jobs on your workstation. Please contact support
Fixes for Service not Correctly Running
Monday, 29 July 2019
Please refer to the Wiki Documentation for the complete Index & Batch Logging reference. If the Service stops and isn’t running properly there can be a variety of different causes for this. You can follow the procedures below to fix this in most cases. Check Event Log, which is here: Administrative Tools>Event Viewer>Windows Logs>Application Then select “Filter Current Log…”
Stop Autorun When Double Clicking Configuration
Monday, 29 July 2019
Please refer to the Wiki Documentation for the complete Settings Wizard reference. SimpleIndex jobs can be launched from an icon, just like opening a Word document saved on your desktop. However when you do this the default behavior is to automatically run the job file once it opens in SimpleIndex. If you just want to open the job without
Workstation Activation in the Concurrent Serial Number Field
Monday, 29 July 2019
Please refer to the Wiki Documentation for the Licensing & Activation reference. If you are getting really weird activations errors where it says the license has already been activated the client has probably put the Workstation serial code in the Concurrent spot that is in the Wizard. To fix this go to the registry (regedit) here: HLM\Software\Wow6432Node\SimpleIndex\Registration Then delete
Sharing Violation – Anti-Virus
Monday, 29 July 2019
If you get Sharing Violations during the processing, usually with the Temp folder, and you can’t figure out why it is probably the Anti-Virus software. Turn off the real time virus scan and it should fix it.
Overlap of SimpleView Viewer in SimpleIndex Display
Monday, 29 July 2019
Please refer to the Wiki Documentation for the SimpleView interface reference. Occasionally on certain Windows displays the SimpleView viewer sub-window in SimpleIndex will extend over the Index fields causing the user to not be able to interact with them or click Save All/Save Index or use the Mouse Actions. This seems to happen more with ultra-high resolution monitors
Sort Lists Error – HexUniControl Module
Monday, 29 July 2019
Please refer to the Wiki Documentation for the complete Job File reference. If you have an error when manually changing the values in a List type index field that says “HexUniControl” then it’s an issue with the way SimpleIndex sorts the values in the list that the drop down is accessing. This sorting needs to be turned off to avoid
Troubleshooting SharePoint Permissions Issues
Monday, 29 July 2019
Please refer to the Wiki Documentation for the complete SharePoint reference. The problem was being caused by the fact that the root site on the server did not grant the users read access. For example, imagine they are trying to upload to: ” http://server/sites/mysite/test.pdf “ The user has full permissions on mysite, but if they try to access http://server/ they get
Viewer Reset for SimpleIndex
Monday, 29 July 2019
Please refer to the Wiki Documentation for the complete SimpleView Application reference. If you have any issues with the SimpleView viewer within SimpleIndex not displaying properly or the grid size being off you can reset it by doing the following. 1. Go to the Registry by searching for regedit 2. Locate this folder path: hkey_current_user\software\vb and vba applications\simpleindexORhkey_current_user\software\vb and vba program
Crash During Image Display with Embedded SimpleView
Monday, 29 July 2019
Please refer to the Wiki Documentation for the complete SimpleView reference. If SimpleIndex crashes when it tries to display the image file in the embedded SimpleView viewer right after the processing has finished then it might be that one of the SimpleView windows or settings is set to an incompatible position or option without giving you the chance to
In the middle of a batch that was scanned our computer is receiving an error, from that point to the end of the batch it’s not saved. Is this a SimpleIndex problem or windows?
Wednesday, 28 February 2018
This usually indicates an overload of the memory of the computer
- Published in Fixes for Common Problems, Indexing & UI
Acrobat PDF files will not display in SimpleIndex, and when I exit the program it crashes.
Wednesday, 28 February 2018
This is a known compatibility issue between the browser plug-ins for Acrobat 6 (Full) and Acrobat 7 (Reader). When both programs are installed on the same machine, and automatic updates are applied, registration for the browser plug-in is corrupted.
Th
- Published in Fixes for Common Problems, Indexing & UI
I accidentally clicked something and now I can’t see my image in SimpleIndex. What did I do and how can I fix it?
Wednesday, 28 February 2018
and in the middle of that sidebar are buttons that control the Mouse Action. By default the Mouse Action is set to Zoom In on the image so when you need to magnify something on an i
- Published in Fixes for Common Problems, Indexing & UI
Why are the Image File Name, Mouse Action and/or Save Index buttons are not visible on the main window?
Wednesday, 28 February 2018
There are 2 possible causes for this.
First, if your screen is set to a low resolution (less than 1024x768) there is not enough room on the screen to display all the controls. A high resolution display is recommended for scanning because it lets you s
- Published in Fixes for Common Problems, Indexing & UI
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