Fixes for the most problems you may encounter with SimpleIndex
Process Monitor/ProcMon Instructions
Tuesday, 28 July 2020
Please refer to the Wiki Documentation for the complete Processing and User Interface reference. In some cases there will be errors with SimpleIndex or issues without errors that are too general to get the information needed to fix the issue easily. When this happens a very detailed log is needed to determine what exact processes
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Error in Scanning Batch 743
Thursday, 26 September 2019
Please refer to the Wiki Documentation for the complete Batch Processing Stages reference. If you get an error that says “Error in Scanning Batch. 743 – Unable to create or activate a new instance of ‘Simple.FileEditor.Client.ImageViewer’.” after running previous batches successfully then the SimpleIndex Windows Layout is corrupt. To resolve locate this folder in Windows Exporer/My Computer: C:\Users\<Windows User
Stop/Turn Off Image Deletion when Blank is Recognized
Friday, 20 September 2019
Please refer to the Wiki Documentation for the complete Autonumber reference. In certain cases you will need to be able to read that a page is blank, but not actually want to delete this page. This is especially useful if you want to use a page that isn’t completely blank as a document separator, where the page is always
TIF File Not Opening After Save with SimpleIndex
Monday, 29 July 2019
Please refer to the Wiki Documentation for the complete TIFF reference. If when scanning with SimpleIndex and outputting TIF files you are producing files that are not viewable and produce this error in Windows Photo Viewer then the “Color & Grayscale Pages” setting in the Compression Settings needs to be changed. You can find the instructions for changing this
Command Line Sample
Monday, 29 July 2019
Please refer to the Wiki Documentation for the complete Command Line Interface reference. When using the Simple Software products it can be beneficial to run the software from a command line script. With this you can run other Simple Software Job configurations or Windows Batch Files (.bat) or Task Manager or other command line methods automatically. You
Enable Post-Process when Input Folder is Empty
Monday, 29 July 2019
Please refer to the Wiki Documentation for the complete Advanced Settings reference. When you have multiple Job Configurations running in tandem with the Post-Process command line running one after there other there can be occasions where a Job Configuration earlier in the chain doesn’t have any images in the Input folder. When this happens a prompt occurs that must
Disable StopFile
Monday, 29 July 2019
Please refer to the Wiki Documentation for the complete File Input Settings reference. If you have many different users running SimpleIndex on different computers saving to the same Output folder, the STOPFILE from one can cause another user to not be able to export to the folder while the original user is outputting to the folder. In this case
Create Unique Batch Name
Monday, 29 July 2019
Please refer to the Wiki Documentation for the complete Batch Processing Stages reference. SimpleIndex creates a Batch ID each time you run a SimpleIndex Job Configuration, which creates a new batch. The Batch ID is the Date and Time that the batch was started. EX. 2020-01-23@145419 In this example 2020 is the Year, 01 is the Month, 23 is
Change the OCR Font or Type
Monday, 29 July 2019
Please refer to the Wiki Documentation for the complete OCR Options reference. This is used to changed the default OCR recognition font or type from the default, which is “To Be Detected”. This can be used to look for a specific type of OCR font and is especially useful for recognizing things like Dotmatrix, OCR A and OCR B.
Advanced Custom Settings
Monday, 29 July 2019
Please refer to the Wiki Documentation for the complete Advanced Settings reference. The following options have been provided to address specific processing scenarios. Since these are infrequently used, they are set via the registry instead of adding them to the configuration settings. These settings are global and will affect all users and jobs on your workstation. Please contact support
Fixes for Service not Correctly Running
Monday, 29 July 2019
Please refer to the Wiki Documentation for the complete Index & Batch Logging reference. If the Service stops and isn’t running properly there can be a variety of different causes for this. You can follow the procedures below to fix this in most cases. Check Event Log, which is here: Administrative Tools>Event Viewer>Windows Logs>Application Then select “Filter Current Log…”
Stop Autorun When Double Clicking Configuration
Monday, 29 July 2019
Please refer to the Wiki Documentation for the complete Settings Wizard reference. SimpleIndex jobs can be launched from an icon, just like opening a Word document saved on your desktop. However when you do this the default behavior is to automatically run the job file once it opens in SimpleIndex. If you just want to open the job without
Workstation Activation in the Concurrent Serial Number Field
Monday, 29 July 2019
Please refer to the Wiki Documentation for the Licensing & Activation reference. If you are getting really weird activations errors where it says the license has already been activated the client has probably put the Workstation serial code in the Concurrent spot that is in the Wizard. To fix this go to the registry (regedit) here: HLM\Software\Wow6432Node\SimpleIndex\Registration Then delete
Sharing Violation – Anti-Virus
Monday, 29 July 2019
If you get Sharing Violations during the processing, usually with the Temp folder, and you can’t figure out why it is probably the Anti-Virus software. Turn off the real time virus scan and it should fix it.
Overlap of SimpleView Viewer in SimpleIndex Display
Monday, 29 July 2019
Please refer to the Wiki Documentation for the SimpleView interface reference. Occasionally on certain Windows displays the SimpleView viewer sub-window in SimpleIndex will extend over the Index fields causing the user to not be able to interact with them or click Save All/Save Index or use the Mouse Actions. This seems to happen more with ultra-high resolution monitors
Sort Lists Error – HexUniControl Module
Monday, 29 July 2019
Please refer to the Wiki Documentation for the complete Job File reference. If you have an error when manually changing the values in a List type index field that says “HexUniControl” then it’s an issue with the way SimpleIndex sorts the values in the list that the drop down is accessing. This sorting needs to be turned off to avoid
Troubleshooting SharePoint Permissions Issues
Monday, 29 July 2019
Please refer to the Wiki Documentation for the complete SharePoint reference. The problem was being caused by the fact that the root site on the server did not grant the users read access. For example, imagine they are trying to upload to: ” http://server/sites/mysite/test.pdf “ The user has full permissions on mysite, but if they try to access http://server/ they get
Viewer Reset for SimpleIndex
Monday, 29 July 2019
Please refer to the Wiki Documentation for the complete SimpleView Application reference. If you have any issues with the SimpleView viewer within SimpleIndex not displaying properly or the grid size being off you can reset it by doing the following. 1. Go to the Registry by searching for regedit 2. Locate this folder path: hkey_current_user\software\vb and vba applications\simpleindexORhkey_current_user\software\vb and vba program
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