Fixes for the most problems you may encounter with SimpleIndex
Enable License Log
Wednesday, 30 July 2025
In certain cases issues with the license can occur and logging is needed to pinpoint what the issue is. Instructions to Change License Files Path:
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Change License Files Path
Wednesday, 30 July 2025
In some cases changing the location of the license files is required due to permissions and other issues. The default location for the license files is “C:\ProgramData\Simple Software” Instructions to Change License Files Path:
The ‘Microsoft.ACE.OLEDB.12.0’ provider is not registered on the local machine.
Tuesday, 29 April 2025
When connecting SimpleIndex to a Microsoft Access database that is the .accdb file type, the following Error can occur. Install the 32 bit Microsoft Access Runtime from the link below. https://www.microsoft.com/en-us/download/details.aspx?id=39358orhttp://www.scanstore.com/downloads/AccessDatabaseEngine2010.exe
How to test if ISIS drivers work properly?
Wednesday, 29 November 2023
Unfortunately, it is very often when problems that you maybe experiencing with OCR processing are results of malfunctioning printer drivers. Here are several steps to determine whether the source of the issue is the SimpleIndex application, the driver interface provided by our vendor, or the Kodak scanner driver. If you have a few minutes and
How to test if TWAIN drivers work properly?
Wednesday, 29 November 2023
Unfortunately, it is very often when problems that you maybe experiencing with OCR processing are results of malfunctioning printer drivers. Here are several steps to determine whether the source of the issue is the SimpleIndex application, the driver interface provided by our vendor, or the Kodak scanner driver. If you have a few minutes and
How to test if TWAIN/ISIS drivers work properly?
Wednesday, 29 November 2023
Unfortunately, it is very often when problems that you maybe experiencing with OCR processing are results of malfunctioning printer drivers. Here are several steps to determine whether the source of the issue is the SimpleIndex application, the driver interface provided by our vendor, or the Kodak scanner driver. If you have a few minutes and
Enable Processing Log when Opening SimpleIndex
Friday, 09 June 2023
Please refer to the Wiki Documentation for the complete Process Menu reference. In certain cases issues with SimpleIndex will occur when opening the software. In many cases the SimpleIndex support team will need a processing log to diagnose what is causing the issue. In these cases the Processing Log needs to be enabled when opening SimpleIndex. Command Prompt
Database Export Error
Friday, 24 March 2023
Please refer to the Wiki Documentation for the complete Databases reference. Using SimpleIndex to connect to Access Databases with the .accdb format the Microsoft Access Database Engine 2010 is needed. When running SimpleIndex and it tries to connect to the Access Database and this driver isn’t available the error below will appear. Database Export ErrorE7A – Provider cannot be
SimpleIndex Not Autorunning Jobs
Monday, 06 February 2023
If SimpleIndex isn’t automatically running the Job Configuration after double clicking the file the the following registry settings are needed.
Error in Program Load: 481 – Invalid Picture
Tuesday, 06 December 2022
When opening SimpleIndex the following error appears on the splash screen and clicking OK causes SimpleIndex to close. This causes SimpleIndex not to be able to be opened at all, unless the software is “Run as Administrator”. Solution:Run a repair installation on SimpleIndex. Open the Control Panel in Windows, Select Programs and Features, select SimpleIndex
License Activation Issues
Thursday, 04 August 2022
Please refer to the Wiki Documentation for the complete Licensing & Activation reference. If using version 9.2.52 or later and there are issues with activation after opening the firewall to the website and port then two logs are needed. These logs should be sent to SimpleIndex Support Please follow these instructions for generating and sending the required log files:
Remove Service in Windows 10 When Not Working in SimpleIndex Server Dialog
Thursday, 01 July 2021
Please refer to the Wiki Documentation for the complete Unattended Processing reference. Option 1 – Command Option 2 – Registry
Process Monitor/ProcMon Instructions
Tuesday, 28 July 2020
Please refer to the Wiki Documentation for the complete Processing and User Interface reference. In some cases there will be errors with SimpleIndex or issues without errors that are too general to get the information needed to fix the issue easily. When this happens a very detailed log is needed to determine what exact processes
Error in Scanning Batch 743
Thursday, 26 September 2019
Please refer to the Wiki Documentation for the complete Batch Processing Stages reference. If you get an error that says “Error in Scanning Batch. 743 – Unable to create or activate a new instance of ‘Simple.FileEditor.Client.ImageViewer’.” after running previous batches successfully then the SimpleIndex Windows Layout is corrupt. To resolve locate this folder in Windows Exporer/My Computer: C:\Users\<Windows User
Stop/Turn Off Image Deletion when Blank is Recognized
Friday, 20 September 2019
Please refer to the Wiki Documentation for the complete Autonumber reference. In certain cases you will need to be able to read that a page is blank, but not actually want to delete this page. This is especially useful if you want to use a page that isn’t completely blank as a document separator, where the page is always
Start up issues with SimpleIndex
Wednesday, 18 September 2019
Please refer to the Wiki Documentation for the complete Licensing & Activation reference. If you have any sort of errors or issues or software crashes or glitches when opening SimpleIndex during the Windows splash screen it is due to a permissions issue with connecting to our licensing files. You can resolve this issue in most cases by one of
TIF File Not Opening After Save with SimpleIndex
Monday, 29 July 2019
Please refer to the Wiki Documentation for the complete TIFF reference. If when scanning with SimpleIndex and outputting TIF files you are producing files that are not viewable and produce this error in Windows Photo Viewer then the “Color & Grayscale Pages” setting in the Compression Settings needs to be changed. You can find the instructions for changing this
Command Line Sample
Monday, 29 July 2019
Please refer to the Wiki Documentation for the complete Command Line Interface reference. When using the Simple Software products it can be beneficial to run the software from a command line script. With this you can run other Simple Software Job configurations or Windows Batch Files (.bat) or Task Manager or other command line methods automatically. You
Enable Post-Process when Input Folder is Empty
Monday, 29 July 2019
Please refer to the Wiki Documentation for the complete Advanced Settings reference. When you have multiple Job Configurations running in tandem with the Post-Process command line running one after there other there can be occasions where a Job Configuration earlier in the chain doesn’t have any images in the Input folder. When this happens a prompt occurs that must
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