If when scanning with SimpleIndex and outputting TIF files you are producing files that are not viewable and produce this error in Windows Photo Viewer then the “Color & Grayscale Pages” setting in the Compression Settings needs to be changed. You can find the instructions for changing this option below.
1. Go to the Scan menu
2. Select Set Compression Options
3. Change the Color & Grayscale pages drop down from JPEG to either JPEG7 or JPEG 2000
4. Click OK
5. Save the Job Configuration