License Activation Issues

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License Activation Issues

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byAlex Stewart
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Please refer to the Wiki Documentation for the complete Licensing & Activation reference.

If using version 9.2.52 or later and there are issues with activation after opening the firewall to the website and port then two logs are needed. These logs should be sent to SimpleIndex Support

Please follow these instructions for generating and sending the required log files:

  • Download the replacement registry file that enables logging – SimpleRegister-Test.dll Zip File
  • Once downloaded, unzip the files from the SimpleRegister-Test.dll.zip file that were downloaded
  • Move the “SimpleRegister.NET.dll” that was unzipped to this folder: C:\Program Files (x86)\SimpleIndex
  • Go through the Activation process with the Serial Code included with the order
  • Locate the log file in this folder named “SimpleRegister.log”: C:\Temp
  • Locate the log file in this folder named “LicenseSpringLog.txt”: C:\ProgramData\Simple Software\SimpleIndex
  • Attached each of these two logs to an email and sent to SimpleIndex Support