How Can We Help?
If you have any sort of errors or issues or software crashes or glitches when opening SimpleIndex during the Windows splash screen it is due to a permissions issue with connecting to our licensing files.
You can resolve this issue in most cases by one of the following methods.
- Disable all antivirus. In a corporate environment the antivirus settings my not be available to the user so contact IT to verify it has been disabled.
- Run the program as Administrator
- Verify that the user that is logged into Windows to operate SimpleIndex has full permissions permissions for the “C:\ProgramData\Simple Software” folder and the “Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\SimpleIndex” registry folder.
- Reinstall the software.
- If after confirming all of the steps above and the issue still persists a log from the Process Monitor needs to be sent to SimpleIndex Support with it enabled while opening SimpleIndex.