Start up issues with SimpleIndex

/ / Published in Licensing & Installation
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byAlex Stewart
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If you have any sort of errors or issues or software crashes or glitches when opening SimpleIndex during the Windows splash screen it is due to a permissions issue with connecting to our licensing files.

You can resolve this issue in most cases by one of the following methods.

  1. Disable all antivirus. In a corporate environment the antivirus settings my not be available to the user so contact IT to verify it has been disabled.
  2. Run the program as Administrator
  3. Verify that the user that is logged into Windows to operate SimpleIndex has full permissions permissions for the “C:\ProgramData\Simple Software” folder and the “Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\SimpleIndex” registry folder.
  4. Reinstall the software.
  5. If after confirming all of the steps above and the issue still persists a log from the Process Monitor needs to be sent to SimpleIndex Support with it enabled while opening SimpleIndex.