Welcome to our Knowledge Base
How do I purchase, register and activate Simple Software products?
Simple Software products are activated online by entering a serial number in the downloadable demo and verifying the license with our server.
First, you must order SimpleIndex from our online store or one of our Authorized Dealers. Click Here to order now.
We recommend to buy 1 Year of Maintenance for Simple Software products that includes upgrades and tech support from team of brilliant engineers! We will not provide support for our products if you are not current on your Maintenance contract. Please refer to Simple Software Maintenance Agreement for more information.
Once your order is processed you will be sent a serial number. In case of purchasing several licenses, only one Serial Number will be working immediately. Please give us 1-2 business days to activate the remainder of the licenses.
(Keep your Serial Code(s) safe, they can be used to reactivate the software or transfer to a different PC)
Installation Instructions
Option A – New SimpleIndex Installation:
If you have already installed the SimpleIndex software then all you need to do is Activate the demo.
Click the SimpleIndex icon on your desktop or from your Windows Start menu.
Enter your Serial Number into the “Enter Serial Number to Activate” field in the Activation Window.
Click the Activate button to activate the license.
You will receive a confirmation that the license was properly activated and your license type will be displayed next to the “License Type:” section of the Activation Window.
Option B – No Internet Connection (Offline Activation):
- Open SimpleIndex to the Activation Window
- Enter the Serial Code provided with your order
- Click the Offline Activation button
- Click No to indicate that you have not received a license file
- Save the license request file (.req) to a location of your choice
- Send us the license request file
- We will generate a license file (.lic) and send it back to you for activation
- Repeat Steps 1-3
- Click Yes to indicate that you have received a license file
- Select and Open the license file (.lic)
- Confirm activation success
- License will now show up in Activation window after reopening SimpleIndex and going to Help menu and Activate/Transfer License
Option C – No Internet Connection (Offline Activation – Pre SimpleIndex v9.2.50):
If you have installed SimpleIndex on a computer that doesn't have an internet connection an Offline Activation will need to be done.
First fully install the SimpleIndex software without activation.
Once it has been fully installed click the SimpleIndex icon on your desktop or from your Windows Start menu.
Enter your Serial Number into the “Enter Serial Number to Activate” field in the Activation Window.
Click the “Offline Activation” button.
Click OK in the “SimpleIndex Offline Activation” window, which asks you to call or email for an Offline Activation.
Select the license version that you ordered in the “SimpleIndex Version” drop down.
Then either call (865) 637-8986 option 2 or email support@simpleindex.com with the Authorization Request Code. We will the provide you with the Activation Key.
Enter the Activation Key and then click the Offline Activation button.
If online activation does not work, please call our support staff at +1 (865) 637-8986 to perform an offline activation.